While many EHRs make the promise of “patient engagement” – the reality is that they are just sharing information without any context or explanation. It’s like drawing a bunch of dots with no numbers next to them. But by leveraging a platform like DuetPatient, which empowers patients to journal their experiences and communicate with their provider, healthcare organizations – and EHRS – can connect the dots between data and truly engaging their patients with information they can understand.
A recent study by Singh and his colleagues found that, like Devitt, nearly two-thirds of 95 patients who obtained test results via a portal received no explanatory information about the findings. As a result, nearly half conducted online searches. Many with abnormal results called their doctors.