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The Promise And Perils Of Patient Portals That Give Instant Access To Lab Tests And Other Health Information

The promise and perils of patient portals that give instant access to lab tests and other health information

While many EHRs make the promise of “patient engagement” – the reality is that they are just sharing information without any context or explanation. It’s like drawing a bunch of dots with no numbers next to them. But by leveraging a platform like DuetPatient, which empowers patients to journal their experiences and communicate with their provider, healthcare organizations – and EHRS – can connect the dots between data and truly engaging their patients with information they can understand.

A recent study by Singh and his colleagues found that, like Devitt, nearly two-thirds of 95 patients who obtained test results via a portal received no explanatory information about the findings. As a result, nearly half conducted online searches. Many with abnormal results called their doctors.

Source: The promise and perils of patient portals that give instant access to lab tests and other health information – The Washington Post

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